dialogFor a better experience on SAXON Smart Insurance, update your browser.
SAXON Smart Insurance

Roadside Assistance

Effective February 1, 2019 Roadside Assistance is now included for free for New and Existing Saxon Auto customers who have chosen Collision cover for their policy. 

 

The 24 hour Customer Support Service Package consists of 4 main benefits:

  • Battery Jumpstart
  • Flat Tyre change
  • Emergency fuel
  • Towing Service (in case of breakdown where the vehicle cannot be restarted)

 

Number of Callouts: Unlimited during the policy term for the insured vehicle. Service available throughout Grand Cayman. 24 hours, every day of the year.

 

Terms and Conditions:

Eligibility

Effective from February 1, 2019

 

All existing and new (after Feb 1, 2019) Saxon Auto customers who have chosen the Collision option. Enrolment is automatic with the purchase of Collision coverage. There is currently no additional fee for the Assistance Service.

 

Access/Response Times/Number of Assistance Calls:

  1. Assistance is available 24 hours a day; every day by calling the Assistance Operator (R&R) directly at 949-1613 or 926-0358
  2. Assistance Operators will respond immediately or within a reasonable time to all assistance requests subject to traffic/weather or any other possible delays. Assistance Operators will always operate within the laws of the Cayman Islands
  3. Number of Assistance Calls per policy period is unlimited. However, excessive usage over any period of time is subject to review and can result in limitations or withdrawal of service in future.

 

Battery Jumpstart:

  • Where the vehicle cannot be jumpstarted, the customer can opt for the vehicle to be towed to a location of their choice and the cost of towing is covered under this Assistance Package.
  • The cost of a replacement battery (if required) is for the account of the customer.

 

Flat Tyre Change:

  • Tyre change will be done at any location required- it does not matter if the flat tyre has occurred at your home
  • Tyre change will only be done with the spare tyre supplied by the customer.
  • If the spare tyre is not functional, the customer can be taken to the nearest tyre repair shop.
  • The cost of any tyre repairs are for the account of the customer.

 

Emergency Fuel:

  • If the vehicle has run out of fuel, emergency fuel will be supplied by the Assistance Operator at any location required.
  • The cost of any fuel supplied is for the account of the customer

 

Towing Service:

  • Towing Service is provided where the vehicle has broken down and cannot be restarted
  • The Assistance Operator will only tow the vehicle with the express agreement of the customer
  • The vehicle will be towed to the nearest agreed place of safety
  • The Assistance Operator will also transport or assist the customer in securing transportation to his/her destination.
  • Excluded vehicles: Dump trucks, Tractor trailers, Tour buses or any other vehicle that is deemed unsafe to tow due to weight, size or other restrictions by the Assistance Operator
  • Towing service is extended for general vehicle breakdown. If Towing is required due to a Collision, this cost will be for the account of the customer (but may be covered/reimbursed under any resulting auto claim, subject to the terms of the policy coverage)    

 

First Aid/Injury:

  • Assistance Operators are not trained to render first aid assistance but will make every effort to contact 911 assistance where required.
Smart.Select

What our customers say about Saxon.
Discover how Saxon's smart, innovative products are improving customers lives.

24Apr
2018
St. Ignatius Students Take Top Prize in Saxon Invest Challenge
St. Ignatius Students Take Top Prize in Saxon Invest Challenge

Two students from St. Ignatius Catholic School emerged winners of the ninth annual Saxon Investment Challenge for local high school and college students.

18Dec
2017
St. Ignatius Students Top Saxon Investment Club Performance for November
St. Ignatius Students Top Saxon Investment Club Performance for November

Two St. Ignatius High School students – Daniel Champoux and Robbie Rutkowski are the November
team of the month winners in the Saxon Investment Club program for the 2017-2018 school year. Their
team, 'Exponential Growth' had the highest return (20.42%) for the month of November among
participating schools.

11Oct
2017
Saxon Investment Club, Powered by OneTradex Launches in Schools
Saxon Investment Club, Powered by OneTradex Launches in Schools

The ninth annual Saxon Investment Club program for local high school and college students recently launched for the 2017-2018 school year.

8Oct
2017
Student investors chasing $2,500 prize
Student investors chasing $2,500 prize

If you pay attention, Brian Williams told a group of high school students last Thursday, the stock market can be part of your everyday life.

11Apr
2017
St. Ignatius Students Take Top Prize in Saxon Invest Club Challenge
St. Ignatius Students Take Top Prize in Saxon Invest Club Challenge

Four students from St. Ignatius Catholic School emerged winners of the eighth annual Saxon Investment Club Challenge for local high school and college students.

10Apr
2017
Saxon Wins Celent Model Insurer Award for Operational Excellence
Saxon Wins Celent Model Insurer Award for Operational Excellence

For the second time in four years, Saxon Insurance has received international recognition for its efforts in leveraging technology to advance its business operations.

21Feb
2017
INFOGRAPHIC: INSURANCE IN CAYMAN – A BRIEF OVERVIEW
INFOGRAPHIC: INSURANCE IN CAYMAN – A BRIEF OVERVIEW

Whatever happens, your investment is protected with Saxon’s property insurance policy. Backed by Lloyd's the global insurance leader, your policy is issued by Saxon. We use innovative technology to settle your claims fast.Doing business is always easy with Saxon whether by email, live chat, in-person, or by phone. Saxon is Smart insurance.

15Dec
2016
Saxon Employees of the Year Credit Company Mentors for Success
Saxon Employees of the Year Credit Company Mentors for Success

Kearney Scott and Brandon Glasgow have been named as the 2016 Employees of the Year for their consistently outstanding performance at local insurer, Saxon.

15Dec
2016
Saxon Introduces Drones to Cayman Property Insurance Market
Saxon Introduces Drones to Cayman Property Insurance Market

In another first innovation in the Cayman Islands insurance market, local insurer Saxon has employed the use of drones for data gathering, imaging and surveying purposes of residential properties that the company insures.

8Nov
2016
Saxon Partners with OneTRADEx to Promote Investment Club in Cayman Islands' Schools
Saxon Partners with OneTRADEx to Promote Investment Club in Cayman Islands' Schools

The eighth annual Saxon Investment Club program for local high school and college students has attracted a new partner for the 2016-2017 school year.

11Mar
2016
Saxon Geo Quote Winners!
Saxon Geo Quote Winners!

The Saxon Secret Door Party was held on Thursday, March 10th at the George Town Yacht Club was the crescendo of the Saxon Geo Quote Contest which ran from November 2nd, 2015 until February 29th, 2016. The contest was launched when Saxon announced the addition of Property Insurance to their product line.

29Sep
2015
All vehicles are not created equal
All vehicles are not created equal

Saxon uses sophisticated technology to determine vehicle risks called a Rating Engine. The Rating Engine identifies where a customer’s vehicle was manufactured, what the engine size is, various safety features and even what trim options it has because not all vehicles are created equally.

29May
2014
Saxon’s Fix My Ride Contest
Saxon’s Fix My Ride Contest

Thirty-seven people participated in the social media promotion. The contest called for Cayman motorists to submit photos of their damaged vehicles to the ‘Saxon Fix My Ride website’. Contestants requested their friends to vote for them and shared their photos. At the conclusion of the contest there were a total of 7000 “likes’ and over 11,000 unique visitors to the contest site

15Oct
2013
Saxon Investment Club Launches for New School Year
Saxon Investment Club Launches for New School Year

Dozens of high school students will be spending the next six months trading stocks, managing investments and learning about the financial markets, as part of the Saxon Investment Club programme for high school and college students.

8May
2013
Saxon Welcomes Usain Bolt!
Saxon Welcomes Usain Bolt!

World Record holder, Olympic Gold Medalist and arguably the fastest man in the world Usain Bolt touched down at Owen Roberts International Airport yesterday day morning on a Cayman Airways 737 from Kingston Jamaica to unprecedented fanfare requiring crowd control

7Mar
2013
Trading Bell Rings for Student Investors
Trading Bell Rings for Student Investors

Attention Wall Street, Bay Street, Portugal and Greece: your future and recovery just might lie in the hands of a handful of student investors in Grand Cayman. That's right - an extracurricular group of young students have found that their investment portfolio is up by more than a hundred percent

7Feb
2013
Saxon Congratulate Student Investors
Saxon Congratulate Student Investors

One of the Saxon Investment Club groups calling themselves Modern Day Investors would appear to have something to teach the portfolio managers of Toronto, New York and London. More impressive is their leading streak for four months running.

14Dec
2012
International Men’s Day Football Tournament
International Men’s Day Football Tournament

This is the second consecutive year that the Cayman Islands will join the rest of the world in honouring the achievements and positive contributions of men and boys. A generous community donation by Saxon made these activities possible.

5Dec
2012
Saxon's Driver’s Education Program Begins In-car Instruction
Saxon's Driver’s Education Program Begins In-car Instruction

Saxon has commenced its annual Drivers Education Programme in partnership between Saxon Motor and General Insurance Company, Prestige Motors, Cico Avis Rental Car Company, the Department of Vehicle and Drivers Licensing (DVDL) and the Ministry of Education.

5Dec
2012
Toys 4 Tots
Toys 4 Tots

Saxon is sponsoring the Cayman Islands Motorcycle Riders Associations (CIMRA) 2012 Toy 4 Tots Toy Drive running December 3 through 12, 2012. New, unwrapped toys can be dropped off at Saxon Centre and will benefit local families.

4Dec
2012
Student wins car in Pirates Week contest
Student wins car in Pirates Week contest

Saxon a wholly owned Caymanian company and the leading insurance provider serving the Cayman Islands have named the grand prize winner of its License To Win contest held during the recent Pirates' Week events; Henry Ferguson of George Town

7Nov
2012
Saxon Sponsors FC International Football Camp
Saxon Sponsors FC International Football Camp

Based out of Cayman Islands Saxon, have helped finance the FC International football training camp in the Cayman Islands. Founded in 1993, hundreds of youth ages 6 to 16 from across the Cayman Islands have participated in the football camp learning fundamental skills and athletic leadership.

31Oct
2012
Saxon & Saxon Pensions launches 2012 Investment Club
Saxon & Saxon Pensions launches 2012 Investment Club

An elite group of students are about to once again prove that it's never too early to start managing your money. This year's Saxon Investment Club was launched on October 1st to local high school and college students ages 14-19;

26Sep
2012
Saxon announces Winner of the ‘I’m Saxon’ video contest
Saxon announces Winner of the ‘I’m Saxon’ video contest

Saxon announced today the winner of its I'm Saxon and I Know It! social media contest. In celebration of the release of Saxon's recent television commercial launch,

18Sep
2012
A new partnership for Saxon
A new partnership for Saxon

Saxon (Saxon), a leader in insurance and buy online services, announced today its partnership with Brac Insurance as official partners in Cayman Brac to expand services for the firm's growing customer base in the Cayman Islands.

4Sep
2012
Saxon Gives back Campaign
Saxon Gives back Campaign

VVolunteers from the Cayman Islands Animal Humane Society (CIHS) had an incredibly challenging couple of months with storms flooding the shelter areas leaving enclosures uninhabitable for the many cats and dogs living there.

10Feb
2012
Driver's Education Programme begins
Driver's Education Programme begins

Saxon Motor & General Insurance Company Ltd. began its public school drivers education programme with co-sponsors dms Organisation Ltd., Prestige Motors, Avis, the Cayman Islands Ministry of Education,

Manage
My Policy

You don’t need to come in if you wish to renew your policy or change your address. Manage your policy online.

Report
a Claim

Start the claims process by filling out our easy claims reporting form online. A representative will follow up with you soon.

Subscribe to our newsletter